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Windows 10 Issue Report: Download/Installation

Attention, Arks. We are still working closely with Microsoft to solve the issues related to the download/installation process on Windows 10. In the meanwhile, please read this article for more information that can help you navigate and solve some of these issues.

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Greetings, Arks. In this article, we will address the issues some users have experienced when trying to download or install Phantasy Star Online 2 on Windows 10.

 

We are currently receiving inquiries that the following issues can occur:

 

“Code: 0x80072EE2” and “Code: 0x800704c6"

These errors occur when downloading Phantasy Star Online 2 from the Microsoft Store.

  • Please try the following actions, which could you solve the problem:
    1. Update the Microsoft Store app.
    2. Please wait and try to download at a later time. Access to the Microsoft Store might be exceeding its capacity.
  • If this issue persists, select the Windows key + F key to launch the Feedback Hub. Please send a report to Microsoft in the Feedback Hub with the following information:
    1. Summarize your issue: Phantasy Star Online 2 (Windows Store)
    2. Give us more detail (optional): Please describe the issue that you have experienced.

  •  Choose Category: Please select “Gaming and Xbox” and “Game Installation.”

 

The error message "File system error (-2015294512)"

Please make sure that the sign-in information is the same in all three of the following:

  • Sign-in information in the Microsoft Store. (The user sign-in information that appears when you select your profile picture on the top right corner of the Microsoft Store.)

  • Sign-in information on Windows 10, found in “Settings > Accounts > Email & Accounts > Add a Microsoft Account”.

  • Sign-in information found in ”Xbox Console Companion > Settings > Account”.

 

Error message "LastError:1813”

There is a possibility that you may not be running the game as administrator. Please enable administrator privileges and try starting the game again.

 

Errors “[No.140]” and “[No.106]” 

These errors can occur while downloading the patch file. Please try one of the following actions, which can help you resolve the problem:

  • Please try rebooting your PC.
  • Please update the graphics driver, sound driver, and other drivers to the latest version.
    1. Please contact your PC manufacturer or parts manufacturer for information on how to update the graphics driver.
  • Please make sure that your security software or firewall is not blocking Phantasy Star Online 2’s communication.
    1. If blocked, please remove Phantasy Star Online 2’s installation folder from the monitored software.
  • After uninstalling the software, please try to reinstall it again with administrator privileges.
  • If you try all of the above, but the issue remains, please notify your internet service provider that you cannot download the file. The security settings of your internet service provider may be affecting the download or installation process.


We are deeply sorry for the inconvenience and the issues some of you have experienced during the launch of Phantasy Star Online 2 on Windows 10.


- The PSO2 Team

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