FREQUENTLY ASKED QUESTIONS

Q.

How can I install the game?

A.

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BACK

FREQUENTLY ASKED QUESTIONS

Q.

How can I install the game on Xbox One?

A.

You can install the game by following the steps below.

1. Ensure the following requirements are met:

a. For Xbox One users, please ensure the following parameters are met:

- The hard drive associated with your installation location has 80GB or greater in available space.

- A High Speed Broadband Internet connection (DSL, Cable, FiOS, etc.) is available.

2. If you are playing Phantasy Star Online 2 on Xbox One, access the Microsoft Store on your Xbox One and make sure your XboxLive Account is logged in. If you do not have one, you can create a Microsoft Xbox Live Account here.

3. Enter “PSO2” in the Xbox Live Marketplace search bar and select “Phantasy Star Online 2” from the search results and download the client.

4. Once the download is completed, please allow the game some time to install.

Q.

How can I install the game on PC?

A.

You can install the game by following the steps below:

1. Ensure the following requirements are met:

- OS: Windows 10 Version 18362.0 and higher (64-bit)

- CPU: Intel Core 2 Duo E6300 or above

- Memory: 2 GB or greater

- Hard Drive Free Space: 80 GB or Greater (NTFS file system)

- Monitor Resolution: 1280x720 pixels or greater

- Graphics Card: NVIDIA GeForce 7800 GT, AMD RADEON HD2900 XT, or graphic card at a similar class or higher.

- Sound Card: DirectX compatible sound card (DirectX 9.0c or above)

- Direct X: DirectX 9.0c or higher

- A High Speed Broadband Internet connection (DSL, Cable, FiOS, etc.) is available.

2. If you are playing Phantasy Star Online 2 on Windows 10, access the Microsoft Store on your PC and make sure your Xbox Live Account is logged in. If you do not have one, you can create a Microsoft Xbox Live Account here.

- If you are playing on Windows 10 you do NOT need an Xbox Live Gold account to play the game.

3. Select “Download” on the client download page and allow for the game to download the client.

4. Once the download is completed, please allow the client some time to install.

Q.

Will I need an Xbox Live account to play Phantasy Star Online 2?

A.

In order to play Phantasy Star Online 2 on Xbox One as well as Windows 10, you will need an Xbox Live account to play. For online play with an Xbox One, Xbox Live Gold is needed.

For Windows 10 you do not need an Xbox Live Gold account for online play.

If you use the same Xbox Live account used to play Phantasy Star Online on Xbox One you will be able to play cross-platform on Windows 10 PC and vice-versa.

Q.

What is the Premium Currency for PSO2 and where can I purchase it?

A.

AC is not needed to enjoy the game. Most items that are purchasable using AC are either cosmetic in nature or items to improve convenience.

AC is not required for character leveling or progression.

During the Closed Beta Test, the option to purchase AC will not be available.

Please keep an eye on our official website for updates on AC purchases soon!

Q.

What input devices can I use to play Phantasy Star Online 2 on the Xbox One?

A.

Besides using the Xbox One wireless controller to play PSO2, you can use a keyboard and mouse. Key binds can be modified in the Options Menu found in-game.

Q.

Where can I report bugs or make inquiries?

A.

All bugs should be submitted using the Customer Support, "Contact Us" selection on our website. As a secondary option, you may contact us through our official forum.

SEE MORE ANSWERS

GAME MANUAL

Looking for more detailed information about the PSO2 experience? If so, then this is your path to enlightenment!

LAUNCH MANUAL

SYSTEM REQUIREMENTS

The following parameters are required to play Phantasy Star Online 2. Please check your system’s capability before launching Phantasy Star Online 2. Please select your preferred platform for more information.

PC

CONTACT US

Couldn’t find an answer in our Frequently Asked Questions? Click below to contact us directly via our support system. We will do our best to help you solve any issues you may have in the game!

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