FREQUENTLY ASKED QUESTIONS

Q.

How can I install the game?

A.

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BACK

FREQUENTLY ASKED QUESTIONS

Q.

How can I install the game?

A.

You can install the game by following the steps below.

1. Ensure the following requirements are met:

a. The hard drive associated with your installation location has 75G or greater in available space.

b. A High Speed Broadband Internet connection (DSL, Cable, FiOS, etc.) is available.

2. Access the Microsoft Store on your Xbox One and make sure your XBOX Live Account is logged in. If you do not have one, you can create a Microsoft Xbox Live Account here.

3. Enter “PSO2” in the Xbox Live Marketplace search bar and select “Phantasy Star Online 2” from the search results and download the client.

4. Once the download is completed, please allow an additional 5-10 minutes for game installation.

Q.

Will I need an Xbox Live account to play Phantasy Star Online 2 on the Xbox One?

A.

Yes, a Microsoft Xbox Live account is required to play on the Xbox One. In addition, XBOX Live Gold is needed to play online.

Q.

What is the Premium Currency for PSO2 and where can I purchase it?

A.

AC is not needed to enjoy the game. Most items that are purchasable using AC are either cosmetic in nature or items to improve convenience.

AC is not required for character leveling or progression.

During the Closed Beta Test, the option to purchase AC will not be available.

Please keep an eye on our official website for updates on AC purchases soon!

Q.

What input devices can I use to play Phantasy Star Online 2 on the Xbox One?

A.

Besides using the Xbox One wireless controller to play PSO2, you can use a keyboard and mouse. Key binds can be modified in the Options Menu found in-game.

Q.

Where can I report bugs or make inquiries?

A.

All bugs should be submitted using the Customer Support, "Contact Us" selection on our website. As a secondary option, you may contact us through our official forum.

SEE MORE ANSWERS

GAME MANUAL

Looking for more detailed information about the PSO2 experience? If so, then this is your path to enlightenment!

LAUNCH MANUAL

SYSTEM REQUIREMENTS

The following parameters are required to play Phantasy Star Online 2. Please check your system’s capability before launching Phantasy Star Online 2.

HARD DRIVE FREE SPACE

75GB or greater

INTERNET CONNECTION

High-Speed Broadband(DSL, Cable, FiOS, etc.)

Note: Future updates and patch files may increase the minimum required free hard drive space.

CONTACT US

Couldn’t find an answer in our Frequently Asked Questions? Click below to contact us directly via our support system. We will do our best to help you solve any issues you may have in the game!

CONTACT US NOW